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Shipping & returns

Shipping

Froggy Dream ships all orders anywhere in the United States. We will also ship all orders same-day, if they are placed before 2 PM Eastern Time Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

Is Froggy Dream able to ship to all 50 states?

Froggy Dream can ship to any street address in all 50 states, including Alaska and Hawaii. If you have a PO Box, we can ship your order via FedEx SmartPost, which takes 2 to 7 business days for delivery.

How can I track my order?

Your order confirmation will include a serial order number; you can use this number to track your order through USPS tracking

Can my order ship through the weekend?

FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

How soon can Froggy Dream ship my order?

Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.

What if I don’t receive my Froggy Dream order?

Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at 1-800-275-8777 to start a USPS trace. And if you’re not completely satisfied with your order from Froggy Dream within 60 days, we are happy to refund your money – 100% Satisfaction Guaranteed.

Returns

Froggy Dream offers a 60-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Froggy Dream, please contact us support@froggydream.com.

How much time will I have to make a return claim?

You have 60 days from your purchase date to make a return. Froggy Dream is the first and only THC-8 company to offer all customers a 100% Satisfaction Guarantee.

How do I return my Froggy Dream order?

Froggy Dream orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS locations or home USPS Returns.

Can I request a refund?

Yes, you can request a refund within 60 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Froggy Dream products.

How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

How can I contact Froggy Dream?

For questions or concerns about returns and refunds you can email us at support@froggydream.com.